/* 门诊经营分析看板 - styles.css */
:root{
  --navy:#16365C; --navy2:#0E2442; --blue:#2E6CA4; --teal:#1B9C8B;
  --green:#3FA34D; --amber:#E8A33D; --red:#C94840;
  --ink:#1F2A3D; --mid:#54617A; --light:#F4F6FA; --light2:#EAEFF6;
  --line:#DDE3EC; --bg:#EEF2F7;
  --p-teal:#E5F3F1; --p-red:#FBECEA; --p-amber:#FCF4E3; --p-blue:#EAF1F8;
}

*{margin:0;padding:0;box-sizing:border-box}
body{font-family:"PingFang SC","Microsoft YaHei",-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg);color:var(--ink);font-size:13px;line-height:1.5;padding:18px 20px}

/* Topbar */
.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;flex-wrap:wrap;gap:12px}
.brand{display:flex;align-items:center;gap:12px}
.brand h1{font-size:20px;color:var(--navy)}
.brand p{font-size:11px;color:var(--mid)}
.brand-mark{width:10px;height:42px;border-radius:4px;background:var(--teal)}
.top-right{display:flex;align-items:center;gap:14px}

/* Segment control */
.seg{display:inline-flex;background:#fff;border:1px solid var(--line);border-radius:8px;overflow:hidden}
.seg button{border:0;background:none;padding:6px 14px;font-size:11.5px;color:var(--mid);cursor:pointer;transition:.15s}
.seg button.active{background:var(--teal);color:#fff;font-weight:600}
.updated{font-size:11px;color:var(--mid)}

main{max-width:1400px;margin:0 auto}

/* KPI grid */
.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px;position:relative;border-left:4px solid var(--ac,var(--teal))}
.kpi .lab{font-size:11.5px;color:var(--mid);display:flex;align-items:center;gap:6px;margin-bottom:3px}
.dot{width:9px;height:9px;border-radius:50%;display:inline-block}
.dot.g{background:var(--green)}
.dot.a{background:var(--amber)}
.dot.r{background:var(--red)}
.kpi .val{font-size:27px;font-weight:700;color:var(--navy);margin:5px 0 2px;letter-spacing:.3px}
.kpi .sub{font-size:10.5px;color:var(--mid);line-height:1.5}

/* Block */
.block{margin-bottom:20px}
.block-head{display:flex;align-items:baseline;margin:4px 2px 10px}
.block-head h2{font-size:16.5px;color:var(--navy);display:flex;align-items:center;gap:9px}
.block-head .bar{width:6px;height:18px;border-radius:3px;background:var(--teal)}
.block-head .hint{font-size:11px;color:var(--mid);font-weight:400;margin-left:8px}

/* Card */
.card{background:#fff;border:1px solid #E8EDF4;border-radius:12px;box-shadow:0 2px 10px rgba(22,54,92,.06);padding:12px 14px}
.chart-card h3{font-size:12.5px;color:var(--navy);margin-bottom:4px;font-weight:600;display:flex;align-items:center;gap:5px}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.chart{width:100%;height:240px}
.chart.sm{height:262px}
.span-2{grid-column:span 2}

/* Tier cards */
.tier-row{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px}
.tier{border-radius:12px;padding:13px 15px;color:#fff;cursor:pointer;position:relative;transition:transform .15s;box-shadow:0 2px 10px rgba(22,54,92,.10)}
.tier:hover{transform:translateY(-2px)}
.tier h3{font-size:13px;font-weight:600;margin-bottom:2px}
.tier .t-sub{font-size:10.5px;opacity:.82;margin-bottom:8px}
.tier .t-row{display:flex;justify-content:space-between;font-size:11.5px;margin-bottom:3px}
.tier .t-val{font-weight:700;font-size:15px}
.tier .verdict{font-size:12px;font-weight:600;line-height:1.45;opacity:.96;margin-top:6px;border-top:1px solid rgba(255,255,255,.18);padding-top:6px}
.t-l3{background:linear-gradient(135deg,#16365C,#0E2442)}
.t-l2{background:linear-gradient(135deg,#2E6CA4,#1B6BA8)}
.t-l3g{background:linear-gradient(135deg,#1B9C8B,#14876E)}
.t-l1{background:linear-gradient(135deg,#6B7D94,#4A5A70)}
.t-l3g-c{background:var(--teal)}
.t-l1-c{background:var(--amber)}

/* Heatmap table */
.heatmap-card{overflow-x:auto}
.heatmap-table{border-collapse:collapse;width:100%;font-size:11.5px}
.heatmap-table th{background:var(--navy);color:#fff;padding:9px 7px;font-weight:600;text-align:center;white-space:nowrap}
.heatmap-table td{padding:9px 7px;text-align:center;border-bottom:1px solid #ECF0F5;white-space:nowrap}
.heatmap-table td:first-child{text-align:left;padding-left:14px;font-weight:600;color:var(--navy)}
.heatmap-table .hm-verdict{background:var(--navy);text-align:left;padding-left:12px}
.heatmap-table th.hm-verdict{background:var(--navy2)}
.hm-tag{display:inline-block;padding:1px 7px;border-radius:4px;font-size:10px;font-weight:600;color:#fff}
.hm-g{background:#E5F3F1;color:var(--green);font-weight:600}
.hm-a{background:#FCF4E3;color:#C2842A;font-weight:600}
.hm-r{background:#FBECEA;color:var(--red);font-weight:600}
.hm-n{color:var(--mid)}

/* Generic tables */
.store-table,.ref-table,.alert-table,.tier-action-table,.field-table,.silent-store-table{border-collapse:collapse;width:100%;font-size:12px}
.store-table th,.ref-table th,.alert-table th,.tier-action-table th,.field-table th,.silent-store-table th{background:var(--navy);color:#fff;padding:9px 7px;font-weight:600;text-align:center}
.store-table td,.ref-table td,.alert-table td,.tier-action-table td,.field-table td,.silent-store-table td{padding:8px 7px;text-align:center;border-bottom:1px solid #ECF0F5}
.store-table td:first-child,.ref-table td:first-child,.alert-table td:first-child,.tier-action-table td:first-child,.field-table td:first-child,.silent-store-table td:first-child{text-align:left;padding-left:14px;font-weight:600;color:var(--navy)}
.t-l3g-c{background:var(--teal)}
.t-l1-c{background:var(--amber)}
.footnote{font-size:10.5px;color:var(--mid);margin-top:8px;line-height:1.5}

/* Warning banner */
.warn-banner{display:flex;align-items:center;gap:14px;background:linear-gradient(100deg,#FBECEA,#FFF5F3);border:1px solid #F5D5D0;border-radius:12px;padding:14px 18px;margin-bottom:18px}
.warn-tag{background:var(--red);color:#fff;border-radius:7px;padding:5px 11px;font-size:12px;font-weight:700;flex-shrink:0}
.warn-body{flex:1;font-size:13px;line-height:1.75;color:var(--ink);min-width:300px}

/* Drill layout */
.drill-layout{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}

/* Action cards */
.action-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:8px}
.act-card{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 2px 10px rgba(22,54,92,.06);position:relative;padding-left:60px;min-height:128px}
.act-no{position:absolute;left:16px;top:16px;width:32px;height:32px;border-radius:9px;color:#fff;font-size:15px;font-weight:700;display:flex;align-items:center;justify-content:center}
.act-card h4{font-size:13.5px;color:var(--navy);margin-bottom:7px}
.act-card p{font-size:11.5px;color:var(--mid);line-height:1.7}

/* Referral ranking cards */
.rk-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:13px 15px;box-shadow:0 2px 8px rgba(22,54,92,.05)}
.rk-name{font-size:13.5px;font-weight:700;color:var(--navy);margin-bottom:4px}
.rk-val{font-size:30px;font-weight:700;color:var(--navy);margin:6px 0 2px;line-height:1}
.rk-sub{font-size:10.5px;color:var(--mid);line-height:1.4}

/* Info tooltip */
.info{display:inline-flex;align-items:center;justify-content:center;width:15px;height:15px;border-radius:50%;background:#E2E8F0;color:var(--navy);font-size:10px;font-weight:700;cursor:help;flex-shrink:0;line-height:1}
.info:hover{background:#D1DBE6}
.tooltip{position:absolute;background:#1F2A3D;color:#fff;padding:6px 9px;border-radius:6px;font-size:10.5px;line-height:1.45;max-width:220px;z-index:999;box-shadow:0 4px 12px rgba(0,0,0,.18);pointer-events:none}

/* Glossary cards */
.glossary-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
.gloss-card{background:#fff;border-radius:11px;padding:14px 15px;border:1px solid var(--line);border-top:3px solid var(--teal);box-shadow:0 2px 8px rgba(22,54,92,.05)}
.gloss-card h4{font-size:13.5px;color:var(--navy);margin-bottom:7px;display:flex;align-items:center;gap:7px}
.g-tag{font-size:9.5px;background:var(--navy);color:#fff;border-radius:4px;padding:2px 6px;font-weight:600}
.g-formula{font-size:10.5px;color:#3B475C;background:#F2F5F9;border-radius:6px;padding:6px 8px;line-height:1.5;margin-bottom:7px}
.g-oneline{font-size:11.5px;color:var(--teal);font-weight:600;line-height:1.5;margin-bottom:6px}
.g-cur{font-size:12px;color:var(--navy);font-weight:700;line-height:1.5;margin-bottom:5px}
.g-note{font-size:10px;color:var(--mid);line-height:1.5}

/* Mini stat */
.mini-stat-row{display:flex;gap:8px;margin:4px 0 2px}
.mini-stat{flex:1;background:#F2F5F9;border-radius:8px;padding:7px 9px;text-align:center}
.ms-lab{font-size:9.5px;color:var(--mid);line-height:1.3}
.ms-val{font-size:15px;font-weight:700;color:var(--navy);margin-top:2px}
.ms-red{background:var(--p-red)}
.ms-red .ms-val{color:var(--red)}
.ms-teal{background:var(--p-teal)}
.ms-teal .ms-val{color:var(--teal)}
.ms-blue{background:var(--p-blue)}
.ms-blue .ms-val{color:var(--blue)}

/* eval-ref */
.eval-ref{font-size:10.5px;color:var(--navy);background:var(--p-teal);border:1px solid #C5E5DF;border-radius:6px;padding:6px 9px;margin-top:6px;line-height:1.5}

/* Digital priority P0-P4 */
.prio-list{display:flex;flex-direction:column;gap:8px;padding-top:4px}
.prio-row{display:flex;align-items:center;gap:10px;background:#F7FAFD;border:1px solid #E6ECF4;border-radius:9px;padding:8px 11px}
.prio-badge{width:34px;height:24px;border-radius:6px;color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.pb-p0{background:var(--red)}
.pb-p1{background:#D9772B}
.pb-p2{background:var(--amber)}
.pb-p3{background:var(--blue)}
.pb-p4{background:var(--gray,#7A8A9E)}
.prio-main{flex:1;min-width:0}
.prio-name{font-size:12px;font-weight:700;color:var(--navy)}
.prio-formula{font-size:9.5px;color:var(--mid);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.prio-nums{text-align:right;flex-shrink:0;line-height:1.35}
.prio-cur{font-size:14px;font-weight:700;color:var(--navy)}
.prio-tgt{font-size:9.5px;color:var(--mid)}
.prio-light{width:11px;height:11px;border-radius:50%;flex-shrink:0;box-shadow:0 0 0 2px rgba(0,0,0,.04)}
.light-g{background:var(--green)}
.light-a{background:var(--amber)}
.light-r{background:var(--red)}

/* Grade badge */
.grade-badge{display:inline-block;border-radius:5px;padding:1px 7px;font-size:11px;font-weight:700}
.gb-A{background:var(--green);color:#fff}
.gb-B{background:var(--amber);color:#fff}
.gb-C{background:#C3CCD9;color:#fff}

/* Executive summary */
.exec-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
.exec-card{background:#fff;border-radius:11px;padding:13px 15px;border:1px solid var(--line);border-left:4px solid var(--teal);box-shadow:0 2px 8px rgba(22,54,92,.05);position:relative}
.exec-card.ec-red{border-left-color:var(--red)}
.exec-card.ec-amber{border-left-color:var(--amber)}
.exec-card.ec-teal{border-left-color:var(--teal)}
.exec-card.ec-warn{border-left-color:#D9772B}
.ec-icon{font-size:18px;position:absolute;right:12px;top:11px;opacity:.25}
.exec-card h4{font-size:12.5px;color:var(--navy);font-weight:700;margin-bottom:6px;padding-right:22px;line-height:1.35}
.exec-card p{font-size:10.5px;color:var(--mid);line-height:1.55}

/* Tier benchmark */
.tier-bench-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
.tb-card{background:#fff;border-radius:11px;padding:14px 16px;border:1px solid var(--line);box-shadow:0 2px 8px rgba(22,54,92,.05)}
.tb-card h4{font-size:12.5px;color:#fff;border-radius:7px;padding:4px 10px;display:inline-block;margin-bottom:8px;font-weight:600}
.tb-card.tb-l3 h4{background:var(--navy)}
.tb-card.tb-l2 h4{background:var(--blue)}
.tb-card.tb-l3g h4{background:var(--teal)}
.tb-card.tb-l1 h4{background:var(--gray,#7A8A9E)}
.tb-summary{font-size:13px;color:var(--navy);font-weight:700;margin-bottom:6px}
.tb-detail{font-size:10.5px;color:var(--mid);line-height:1.55}
.tb-tags{margin-top:8px;display:flex;gap:6px}
.tb-tag{font-size:9.5px;padding:2px 7px;border-radius:5px;font-weight:600}
.tb-tag.tt-best{background:var(--p-teal);color:var(--teal)}
.tb-tag.tt-issue{background:var(--p-red);color:var(--red)}

/* Action plan */
.ap-section{margin-bottom:14px}
.ap-head{font-size:12px;font-weight:700;color:var(--navy);margin-bottom:8px;display:flex;align-items:center;gap:8px}
.ap-badge{font-size:9.5px;background:var(--navy);color:#fff;border-radius:4px;padding:2px 7px}
.ap-items{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.ap-items.cols5{grid-template-columns:repeat(5,1fr)}
.ap-item{background:#F7FAFD;border:1px solid #E6ECF4;border-radius:9px;padding:10px 12px}
.ap-prio{font-size:9px;font-weight:700;border-radius:4px;padding:1px 6px;display:inline-block;margin-bottom:5px}
.ap-prio.p-P0{background:var(--red);color:#fff}
.ap-prio.p-P1{background:var(--amber);color:#fff}
.ap-prio.p-P2{background:var(--blue);color:#fff}
.ap-item h5{font-size:11px;color:var(--navy);font-weight:700;margin-bottom:4px;line-height:1.35}
.ap-item p{font-size:9.5px;color:var(--mid);line-height:1.5}

/* Modal */
.modal-mask{position:fixed;inset:0;background:rgba(14,36,66,.55);z-index:1000;display:none;align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(2px)}
.modal-mask.show{display:flex}
.modal{background:#fff;border-radius:14px;width:min(880px,95vw);max-height:86vh;display:flex;flex-direction:column;box-shadow:0 20px 60px rgba(0,0,0,.3);overflow:hidden}
.modal-head{display:flex;justify-content:space-between;align-items:center;padding:15px 20px;background:linear-gradient(100deg,#0E2442,#16365C);color:#fff}
.modal-head h3{font-size:15px;font-weight:600}
.modal-close{background:none;border:0;color:#fff;font-size:22px;cursor:pointer;width:30px;height:30px;border-radius:6px;line-height:1}
.modal-body{padding:16px 20px;overflow:auto}
.modal-body table{border-collapse:collapse;width:100%;font-size:12px}
.modal-body th{background:var(--navy);color:#fff;padding:9px 8px;font-weight:600;text-align:center;white-space:nowrap;position:sticky;top:0}
.modal-body td{padding:8px;text-align:center;border-bottom:1px solid #ECF0F5;white-space:nowrap}
.modal-body td:first-child{text-align:left;padding-left:12px;font-weight:600;color:var(--navy)}
.modal-body tr.total-row td{background:#F0F4F9;font-weight:700;border-top:2px solid var(--navy)}
.modal-body .g{color:var(--green);font-weight:600}
.modal-body .a{color:#C2842A;font-weight:600}
.modal-body .r{color:var(--red);font-weight:600}

/* Clickable */
.clickable{cursor:pointer;transition:transform .12s,box-shadow .12s;position:relative}
.clickable:hover{transform:translateY(-2px);box-shadow:0 6px 18px rgba(22,54,92,.13)}
.clickable::after{content:"查看明细";position:absolute;right:10px;bottom:8px;font-size:10px;color:var(--teal);opacity:0;transition:.12s}
.clickable:hover::after{opacity:.85}

/* Footer */
.footer{text-align:center;font-size:10.5px;color:var(--mid);margin-top:20px;line-height:1.7}

/* Scatter conclusion */
.scatter-conclusion{font-size:11px;color:var(--navy);background:var(--p-teal);border:1px solid #C5E5DF;border-radius:6px;padding:7px 10px;margin-top:6px;line-height:1.5}

/* Ref-table & silent-store-table color helpers */
.ref-table .vg,.silent-store-table .vg{color:var(--green);font-weight:600}
.ref-table .va,.silent-store-table .va{color:#C2842A;font-weight:600}
.ref-table .vr,.silent-store-table .vr{color:var(--red);font-weight:600}

/* ============ 客服维度页 cs.html ============ */
.page-tag{font-size:11px;font-weight:600;color:#fff;background:var(--teal);border-radius:5px;padding:2px 8px;margin-left:8px;vertical-align:2px}
.nav-link{font-size:12.5px;color:var(--teal);text-decoration:none;border:1px solid var(--teal);padding:6px 12px;border-radius:8px;background:#fff;font-weight:600;white-space:nowrap}
.nav-link:hover{background:var(--teal);color:#fff}
.cs-crumbs{font-size:12px;color:var(--mid);margin:0 2px 14px;background:#fff;border:1px solid var(--line);border-radius:9px;padding:10px 15px}
.cs-crumbs .cur{color:var(--navy)}
.cs-rule-bar{background:#fff;border:1px solid var(--line);border-radius:11px;padding:6px 15px;margin-bottom:18px;box-shadow:0 2px 10px rgba(22,54,92,.05)}
.cs-rule-item{font-size:11.5px;color:var(--mid);line-height:1.6;padding:6px 0;border-bottom:1px dashed var(--line)}
.cs-rule-item:last-child{border-bottom:0}
.cs-rule-item b{color:var(--navy)}
.cs-rk{display:inline-block;background:var(--navy);color:#fff;font-size:10.5px;font-weight:600;border-radius:5px;padding:1px 8px;margin-right:8px}

.cs-table{border-collapse:collapse;width:100%;font-size:11.5px;table-layout:fixed}
#cs-b1{table-layout:auto;min-width:1180px}
.cs-table th{background:var(--navy);color:#fff;padding:8px 7px;font-weight:600;text-align:center;white-space:nowrap;font-size:11px}
.cs-table th.cs-sub{background:var(--navy2);font-weight:500}
#cs-b1 tr:nth-child(2) th.cs-sub0,#cs-b1 td:nth-child(2){border-left:2px solid var(--teal)}
#cs-b1 tr:nth-child(2) th.cs-sub1,#cs-b1 td:nth-child(6){border-left:2px solid var(--blue)}
#cs-b1 tr:nth-child(2) th.cs-sub2,#cs-b1 td:nth-child(10){border-left:2px solid var(--amber)}
#cs-b1 tr:nth-child(2) th.cs-sub3,#cs-b1 td:nth-child(14){border-left:2px solid var(--red)}
.cs-table td{padding:7px 7px;text-align:center;border-bottom:1px solid #ECF0F5;white-space:nowrap}
.cs-table tbody tr:hover td{background:#F6F9FD}
.cs-table .total-row td{background:#F0F4F9;font-weight:700;border-top:2px solid var(--navy);color:var(--navy)}
.cs-clinic-cell{text-align:left!important;padding-left:14px!important;font-weight:600;color:var(--navy);white-space:nowrap}
.cs-cat-h{background:var(--blue)!important;font-size:11.5px}
.cs-cat0{border-bottom:3px solid var(--teal)!important}
.cs-cat1{border-bottom:3px solid var(--blue)!important}
.cs-cat2{border-bottom:3px solid var(--amber)!important}
.cs-cat3{border-bottom:3px solid var(--red)!important}
.cs-b1-row{cursor:pointer}
.cs-b1-row:hover .cs-clinic-cell{color:var(--teal)}
.cs-b1-row:hover td{background:var(--p-teal)!important}
.cs-rate{color:var(--mid)}
.cs-biz{font-weight:700;color:var(--navy)}
.cs-per{color:var(--teal);font-weight:600}
.cs-grp-first td{border-top:2px solid var(--line)}
.cs-cat-cell{color:var(--navy);font-weight:600;cursor:pointer}
.cs-drill{position:relative}
.cs-drill:hover{color:var(--teal);text-decoration:underline}
.cs-drill-ico{font-size:9.5px;color:var(--teal);font-weight:400}
.cs-top{color:var(--red);font-weight:600}
.cs-bench{color:var(--red);font-weight:700;cursor:pointer;text-decoration:underline dotted}
.heatmap-card{overflow-x:auto}

.cs-filter{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:11px}
.cs-chip{border:1px solid var(--line);background:#fff;color:var(--mid);font-size:11.5px;border-radius:16px;padding:4px 13px;cursor:pointer;transition:.15s;font-family:inherit}
.cs-chip:hover{border-color:var(--teal);color:var(--teal)}
.cs-chip.on{background:var(--teal);border-color:var(--teal);color:#fff;font-weight:600}

.cs-grade{display:inline-block;min-width:22px;text-align:center;border-radius:5px;padding:1px 7px;font-size:11px;font-weight:700;color:#fff}
.cs-grade.g{background:var(--green)}
.cs-grade.a{background:var(--amber)}
.cs-grade.o{background:#E07A2F}
.cs-grade.r{background:var(--red)}
.grade.g{color:var(--green);font-weight:700}
.grade.a{color:var(--amber);font-weight:700}
.grade.o{color:#E07A2F;font-weight:700}
.grade.r{color:var(--red);font-weight:700}
td.cs-score.g{color:var(--green);font-weight:700}
td.cs-score.a{color:var(--amber);font-weight:700}
td.cs-score.o{color:#E07A2F;font-weight:700}
td.cs-score.r{color:var(--red);font-weight:700}
.cs-micro{color:#A8B0C0}
.cs-micro td{background:#FAFAFC}
.cs-micro-tag{display:inline-block;background:#E8EBF1;color:#7E8AA0;border-radius:4px;font-size:10px;padding:0 5px;font-weight:600}
.cs-bench-row td{background:var(--p-red)!important}
.cs-bench-row .cs-clinic-cell{color:var(--red)}
.modal{max-width:1080px}
.modal-body{max-height:70vh;overflow-y:auto}

/* ============ 门诊患者管理看板 V3 cs.html ============ */
.cs-grade.u{background:#94A3B8;color:#fff}

/* Tab 切换 */
.v3-tabs{display:flex;flex-wrap:wrap;gap:6px;background:#fff;border:1px solid var(--line);border-radius:11px;padding:7px;margin:0 auto 14px;max-width:1480px;box-shadow:0 2px 10px rgba(22,54,92,.05)}
.v3-tab{border:1px solid var(--line);background:#fff;color:var(--mid);font-size:12.5px;border-radius:8px;padding:7px 18px;cursor:pointer;transition:.15s;font-family:inherit;font-weight:600}
.v3-tab:hover{border-color:var(--teal);color:var(--teal)}
.v3-tab.on{background:var(--navy);border-color:var(--navy);color:#fff}

/* 段1 漏斗 */
.v3-funnel-card{display:grid;grid-template-columns:1fr 380px;gap:18px;align-items:center;padding:16px 18px}
.v3-funnel-list{display:flex;flex-direction:column;gap:6px}
.v3-funnel-row{display:grid;grid-template-columns:170px 100px 1fr 90px;align-items:center;gap:10px;font-size:12px}
.v3-funnel-layer{color:var(--navy);font-weight:600}
.v3-funnel-count{font-weight:700;color:var(--navy);text-align:right;font-variant-numeric:tabular-nums}
.v3-funnel-bar{height:18px;background:linear-gradient(90deg,var(--navy),var(--teal));border-radius:4px;min-width:3%}
.v3-funnel-retain{font-size:11px;color:var(--mid);text-align:right}
.v3-chart-funnel{width:100%;height:320px}

/* 段2 旁池 */
.v3-pool-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;padding:14px}
.v3-pool-card{background:#fff;border:1px solid var(--line);border-left:5px solid var(--mid);border-radius:9px;padding:11px 14px}
.v3-pool-name{font-size:11.5px;color:var(--mid);margin-bottom:4px}
.v3-pool-count{font-size:22px;font-weight:800;color:var(--navy);font-variant-numeric:tabular-nums;line-height:1.1}
.v3-pool-kj{font-size:10.5px;color:#94A3B8;margin-top:4px;line-height:1.4}

/* 段3a 门诊排名总表 */
.v3-rank-card{padding:8px}
.v3-rank-table{table-layout:auto;min-width:1480px}
.v3-rank-table th,.v3-rank-table td{font-size:11px;padding:7px 5px}
.v3-rank-table .total-row td{background:#F0F4F9;font-weight:700;border-top:2px solid var(--navy);color:var(--navy)}

/* 段3b/5 客服情况卡片 */
.v3-stat-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;padding:14px}
.v3-stat-card{background:#fff;border:1px solid var(--line);border-radius:9px;padding:11px 12px}
.v3-stat-card.g{border-left:4px solid var(--green)}
.v3-stat-card.a{border-left:4px solid var(--amber)}
.v3-stat-card.o{border-left:4px solid #E07A2F}
.v3-stat-card.r{border-left:4px solid var(--red)}
.v3-stat-lbl{font-size:11px;color:var(--mid);margin-bottom:5px}
.v3-stat-val{font-size:20px;font-weight:800;color:var(--navy);font-variant-numeric:tabular-nums}

/* 段4 客服明细 */
.v3-detail-table{table-layout:auto;min-width:780px}
.v3-detail-global{min-width:1480px}
.v3-detail-table th,.v3-detail-table td{font-size:11px;padding:6px 5px}
.cs-insuf td{background:#FAFAFC;color:#94A3B8}
.cs-insuf .cs-clinic-cell{color:#94A3B8!important}

/* 段5 服务效率 */
.v3-service-card{display:grid;grid-template-columns:1.4fr 1fr;gap:20px;padding:16px 18px}
.v3-service-left{display:flex;flex-direction:column;gap:10px}
.v3-score-item{display:grid;grid-template-columns:140px 1fr 80px;align-items:center;gap:10px;font-size:11.5px}
.v3-score-lbl{color:var(--navy);font-weight:600}
.v3-score-w{font-size:10px;color:var(--mid);font-weight:400;margin-left:5px}
.v3-score-bar{height:14px;background:#F1F5F9;border-radius:4px;overflow:hidden}
.v3-score-fill{height:100%;background:linear-gradient(90deg,var(--teal),var(--blue));border-radius:4px;transition:width .3s}
.v3-score-val{text-align:right;font-weight:700;color:var(--navy);font-variant-numeric:tabular-nums;font-size:11.5px}
.v3-total-row{display:flex;align-items:center;gap:12px;padding:10px 12px;background:linear-gradient(90deg,#F0F4F9,#E8F1FA);border-radius:9px;margin-top:6px}
.v3-total-lbl{font-size:13px;font-weight:700;color:var(--navy)}
.v3-total-val{font-size:30px;font-weight:800;font-variant-numeric:tabular-nums;line-height:1}
.v3-total-val.g{color:var(--green)}
.v3-total-val.a{color:var(--amber)}
.v3-total-val.o{color:#E07A2F}
.v3-total-val.r{color:var(--red)}
.v3-service-right{display:grid;grid-template-columns:1fr 1fr;gap:8px;align-content:start;padding-top:4px}
.v3-aux-item{background:#fff;border:1px solid var(--line);border-radius:8px;padding:8px 11px;display:flex;flex-direction:column;gap:3px}
.v3-aux-item span{font-size:10.5px;color:var(--mid)}
.v3-aux-item b{font-size:15px;color:var(--navy);font-variant-numeric:tabular-nums}

/* 段6 OK镜漏损 */
.v3-okl-card{display:grid;grid-template-columns:1fr 380px;gap:18px;align-items:center;padding:16px 18px}
.v3-okl-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.v3-okl-stat{background:#fff;border:1px solid var(--line);border-radius:9px;padding:10px 12px}
.v3-okl-stat.g{border-left:4px solid var(--green)}
.v3-okl-stat.a{border-left:4px solid var(--amber)}
.v3-okl-stat.o{border-left:4px solid #E07A2F}
.v3-okl-stat.r{border-left:4px solid var(--red)}
.v3-okl-lbl{font-size:11px;color:var(--mid);margin-bottom:4px}
.v3-okl-val{font-size:20px;font-weight:800;color:var(--navy);font-variant-numeric:tabular-nums}
.v3-okl-kj{font-size:10px;color:#94A3B8;margin-top:3px;line-height:1.4}
.v3-okl-chart-wrap{display:grid;grid-template-columns:1fr 130px;gap:10px;align-items:center}
.v3-chart-pie{width:100%;height:240px}
.v3-okl-legend{display:flex;flex-direction:column;gap:6px;font-size:11px;color:var(--mid)}
.v3-okl-legend .dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px;vertical-align:1px}
.v3-okl-legend b{color:var(--navy);font-variant-numeric:tabular-nums}

/* Responsive V3 */
@media (max-width:1200px){
  .v3-funnel-card,.v3-service-card,.v3-okl-card{grid-template-columns:1fr}
  .v3-pool-grid{grid-template-columns:repeat(2,1fr)}
  .v3-stat-grid{grid-template-columns:repeat(3,1fr)}
  .v3-okl-stats{grid-template-columns:repeat(2,1fr)}
}

/* Responsive */
@media (max-width:1200px){
  .kpi-grid{grid-template-columns:repeat(2,1fr)}
  .grid-3{grid-template-columns:repeat(2,1fr)}
  .span-2{grid-column:span 2}
  .drill-layout{grid-template-columns:1fr}
  .tier-row{grid-template-columns:repeat(2,1fr)}
  .warn-banner{flex-direction:column;align-items:flex-start}
  .glossary-grid{grid-template-columns:repeat(2,1fr)}
  .exec-grid{grid-template-columns:repeat(2,1fr)}
  .tier-bench-grid{grid-template-columns:repeat(2,1fr)}
  .ap-items{grid-template-columns:repeat(2,1fr)}
  .ap-items.cols5{grid-template-columns:repeat(2,1fr)}
}

/* ===== 对外门户页 home.html ===== */
.home-hero{max-width:1400px;margin:8px auto 22px;padding:26px 30px;background:linear-gradient(135deg,#16365C,#0E2442);border-radius:16px;color:#fff;box-shadow:0 6px 22px rgba(22,54,92,.18)}
.home-hero h2{font-size:24px;font-weight:700;letter-spacing:.5px;margin-bottom:8px}
.home-hero p{font-size:13px;line-height:1.7;opacity:.92;max-width:920px}

.home-grid{max-width:1400px;margin:0 auto;display:grid;grid-template-columns:1fr 1fr;gap:18px}

.portal-card{display:flex;flex-direction:column;background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden;text-decoration:none;color:inherit;transition:transform .18s,box-shadow .18s,border-color .18s;position:relative;border-top:6px solid var(--ac,var(--navy))}
.portal-card:hover{transform:translateY(-3px);box-shadow:0 10px 26px rgba(22,54,92,.14);border-color:var(--ac,var(--navy))}
.portal-card.pc-navy{--ac:#16365C}
.portal-card.pc-teal{--ac:#1B9C8B}
.pc-icon{font-size:42px;padding:24px 24px 0}
.pc-body{padding:6px 24px 16px;flex:1}
.pc-tag{font-size:11px;color:#fff;background:var(--ac);display:inline-block;padding:2px 9px;border-radius:5px;font-weight:600;margin-bottom:9px;letter-spacing:.3px}
.portal-card h3{font-size:18px;color:var(--navy);font-weight:700;margin-bottom:7px}
.portal-card p{font-size:12.5px;color:var(--mid);line-height:1.65;margin-bottom:14px}
.pc-meta{display:flex;gap:7px;flex-wrap:wrap}
.pc-meta span{font-size:10.5px;color:var(--mid);background:var(--light);border:1px solid var(--line);padding:3px 9px;border-radius:5px}
.pc-cta{padding:14px 24px;background:var(--light2);border-top:1px solid var(--line);font-size:13px;font-weight:600;color:var(--ac);letter-spacing:.4px}

.home-foot{max-width:1400px;margin:26px auto 0;padding:18px 22px;background:#fff;border:1px solid var(--line);border-radius:12px;display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
.hf-item{font-size:11.5px;color:var(--mid);line-height:1.55}
.hf-k{display:inline-block;font-size:11px;font-weight:700;color:var(--navy);background:var(--p-teal);padding:1px 7px;border-radius:4px;margin-bottom:4px}

@media (max-width:900px){
  .home-grid{grid-template-columns:1fr}
  .home-foot{grid-template-columns:1fr 1fr}
}
@media (max-width:560px){
  .home-foot{grid-template-columns:1fr}
}

/* ===== 客服维度对比 Tab（cs-compare）追加 ===== */
.v3cs-cats04-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.v3cs-cats04-card{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden;box-shadow:0 2px 10px rgba(22,54,92,.06)}
.v3cs-cats04-head{padding:10px 14px;color:#fff;font-size:13px;font-weight:600;background:var(--blue);border-bottom:2px solid var(--blue)}
.v3cs-cats04-card .heatmap-card{padding:6px 10px;max-height:540px;overflow-y:auto}
.v3cs-cats04-table{font-size:11px}
.v3cs-cats04-table th,.v3cs-cats04-table td{padding:6px 5px!important}
.cs-filter-row{display:flex;flex-wrap:wrap;gap:6px}
.cs-cat-cell{font-weight:600;color:var(--blue);cursor:pointer;white-space:nowrap}
.cs-drill{cursor:pointer;transition:color .15s}
.cs-drill:hover{color:var(--teal)}
.cs-drill:hover .cs-drill-ico{color:var(--teal)}
.cs-top{color:var(--navy);font-weight:600}
.cs-bench{color:var(--red);font-weight:600;cursor:pointer}
.cs-bench:hover{text-decoration:underline}
.cs-biz{font-weight:600;color:var(--navy)}
.cs-per{color:var(--mid)}
@media (max-width:1100px){
  .v3cs-cats04-grid{grid-template-columns:1fr}
}

/* ===== 客服维度对比 Tab 筛选条 ===== */
.cs-fbar{display:flex;flex-wrap:wrap;gap:8px 18px;padding:10px 12px;margin-bottom:10px;background:var(--light);border:1px solid var(--line);border-radius:10px}
.cs-fgroup{display:flex;align-items:center;flex-wrap:wrap;gap:5px}
.cs-flabel{font-size:11px;font-weight:700;color:var(--navy);background:#fff;border:1px solid var(--line);border-radius:5px;padding:3px 8px;margin-right:2px;white-space:nowrap}
.cs-sort-select{font-family:inherit;font-size:11.5px;color:var(--ink);border:1px solid var(--line);border-radius:7px;padding:4px 8px;background:#fff;cursor:pointer;outline:none}
.cs-sort-select:focus{border-color:var(--teal)}
.cs-sort-dir{font-family:inherit;font-size:11px;color:var(--teal);background:#fff;border:1px solid var(--teal);border-radius:7px;padding:4px 9px;cursor:pointer;white-space:nowrap;font-weight:600}
.cs-sort-dir:hover{background:var(--teal);color:#fff}
/* 评级 chip 激活色 */
.cs-gchip.g.on{background:var(--green);border-color:var(--green)}
.cs-gchip.a.on{background:var(--amber);border-color:var(--amber)}
.cs-gchip.o.on{background:#E07A2F;border-color:#E07A2F}
.cs-gchip.r.on{background:var(--red);border-color:var(--red)}
.cs-gchip{min-width:30px;text-align:center;font-weight:700}
/* 类型 chip 激活色（沿用 4 类区分色） */
.cs-cat-chip.on{background:var(--blue);border-color:var(--blue)}
.cs-cat-chip.cs-cat0.on{background:var(--teal);border-color:var(--teal)}
/* 空态 */
.cs-empty{text-align:center;color:#9AA4B5;padding:22px 0!important;font-size:12px}
@media (max-width:760px){
  .cs-fbar{gap:6px 10px;padding:8px}
  .cs-flabel{width:100%;margin-bottom:2px}
}